This website is operated by Amrita’s – Home Baked Goodness, also known as Amrita’s Healthy Treats & More (hereinafter referred to collectively as “Amrita’s”). Throughout the site, the terms “we”, “us” and “our” refer to Amrita’s.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.
- We reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if, for any reason, our site is unavailable at any time. Occasionally, we may restrict access to some parts of our site, or to our entire site, to users who have registered with us.
- After placing an order, you will receive an Order Confirmation email to notify you of the fact we have received and accepted your order.
- The storage and shelf life instructions for all Products are mentioned in the description on the website.
- Your order will only be accepted once payment has been received in full by us; post which, terms and conditions will become effective.
- Delivery costs and applicable GST will be added to the total amount due before completion of your order.
- We will send you confirmation upon receipt of payment. The payment for all Products must be by any of the methods available on this website on the date when your order is placed.
- All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.
- Monday to Sunday: You need to place your order at least 2 entire business days prior to when you want to receive it unless specified otherwise in the product description.
- Amrita’s cannot warranty the quality of its products if the recipient does not ensure proper storage conditions after receiving.
Please be aware that products may vary from the images presented on the website and the images are used for representational purposes only as all Amrita’s products are handcrafted.
Amrita’s delivers all over Mumbai city for a delivery fee. As of now, delivery outside of Mumbai and internationally is not supported.
The customer is responsible for the information of the recipient’s correct name and address details. This information should be precise, accurate and complete ( i.e. contact name and number, building name, flat number, wing etc.) to enable delivery under normal conditions.
In case any details are required to complete the delivery, the customer will be contacted via telephone.
We shall endeavour that all deliveries will be fulfilled within the given time slot. If any delivery is made outside of the specified time slot, this does not entitle the customer to any refunds.
The customer recognizes that the delivery time is non-binding. Estimated delivery time depends on the location of the delivery and on the third party logistics partner, and Amrita’s will not be liable or responsible for the same in any event.
Delays in delivery due to bad weather, traffic disruptions and other unforeseen circumstances will be conveyed to the customer immediately.
Delivery will be made by a third party delivery service keeping in mind the nature of the order.
Desserts and products with icing cannot be delivered, and would have to be picked up by customers in-store from our premises.
Cancellation And Refund Policy
Amrita’s reserves the right to cancel any order under the following circumstances:
- If you wish to cancel your order for any reason, you must notify us by 9:00 AM one day prior to the delivery date (i.e. if an order is scheduled for 25th of May, the cancellation will need to be made by 9:00 AM on the 24th of May). A refund will be processed after confirmation of cancellation. Following this period, no refunds will be given under any circumstances.
- Incorrect or incomplete information regarding customer’s address (street address, landmark etc.)
- Obvious inaccuracies in the product listing (error in price, specification, quantity etc.)
- Unavailability of the product
- If area falls under Non Serviceable zone or out of delivery area by our Logistics team even after placing the order, in that case, the order can be cancelled.
Refunds will be made for orders that are cancelled before 9: 00 AM, 24 hours prior to the delivery date.
To receive a refund:
- You must raise a request by sending an email to email@example.com
- Our team will process your request within 24-48 hours of receiving the request.
- You will receive any email with the case details once the refund is processed. The final credit in your account will depend on your bank’s internal policies but usually takes 7-10 working days.
- Ownership of the products is transferred completely to the customer only once full payment of the billed amount is made.
- Customers acknowledge, understand and agree that Amrita’s does not assume responsibility for deliveries, as the same are outsourced to third party logistics partner.
- If a delivery is requested by a customer on this website, the customer acknowledges and agrees that Amrita’s outsources deliveries of its products to third party logistics partners and is therefore not responsible/liable for damage to the product and/or others issues which may arise once the product(s) leave Amrita’s premises. Therefore, if a customer opts for delivery of a product, the delivery of each product is at the customer’s own risk and Amrita’s assumes no liability/ responsibility for such delivery, delays in delivery, damage caused to products during the course of delivery and/or any other related issues which may arise.
- Products are at the risk of the customers once they have been dispatched from Amrita’s premises.
- Since taste and preference is a very personal matter, we will not entertain replacements or refunds for products that are simply not to your liking.
- If the products are damaged, incomplete or different from the one you have ordered, please contact us immediately and we will have them replaced, upon investigation of the case. Upon due investigation of a case if it is resolved that a product is to be duly replaced, all such replacements are strictly subject to return of the defective/damaged/incomplete and/or different item, as the case may be.
- Amrita’s will not be held liable for any complaints raised after twenty four (24) hours of receipt of the products.
- In the case of defective products, you must retain the defective products and all packaging for inspection by us. Based on the outcome of our examination of the products, a part of full refund in the form of store credit will be given.